Order & fulfilment
Review order status, delivery results, failed or delayed orders and order-specific support from your reseller account.
RESELLER SUPPORT & KNOWLEDGE BASE
Support for orders, wallet, catalogue and API integrations
Find the right help path before opening a ticket. Review common reseller questions, check service status, verify product availability and use your account for order-specific support.
RESELLER SUPPORT & KNOWLEDGE BASE
Choose what you need help with
Start with the relevant topic to resolve common questions faster.
Wallet & funding
Get help with wallet funding records, balance questions and eligible unused-balance refund requests.
Account & reseller levels
Help with account access, verification, GOLD/VIP/H2H requirements and reseller-level questions.
API & webhooks
Use the developer documentation for authentication, product data, ordering, status, webhooks and integration troubleshooting.
Products & availability
Check the public catalogue for current products, regions, packs, availability and published reseller pricing before ordering.
Username & PUBG tools
Use supported username checks and PUBG voucher-code verification tools for reseller workflows and customer cases.
Before contacting support
Order issue
Have the LioGames Order ID ready. Never post full voucher codes or API secrets in public channels.
API issue
Include the endpoint, request time, response code and a sanitized request/response without secrets.
Wallet issue
Include the currency, transaction reference and approximate time so the record can be located quickly.
COMMON QUESTIONS
Reseller support FAQ
Quick answers for the questions support receives most often.
Where can I check an order that is pending or delayed?
Open the reseller panel and review the order record first. The order page shows the latest status and delivery result. If the order still needs investigation, create a support request and include the LioGames Order ID.
What should I send support for an order issue?
Send the LioGames Order ID and a short description of the issue. For account or player-input problems, include only the information needed to identify the order. Do not publish full voucher codes, passwords or API secrets.
How do wallet refunds work?
Eligible unused wallet balance can be requested through the reseller support workflow. Refund eligibility depends on the balance and transaction history. Failed-order refunds are returned to the same currency wallet used by the order.
Where can I see current product availability and prices?
Use the public catalogue or the Products page in your reseller account. Published products show current packs, regions, availability and reseller pricing. Prices and availability can change as catalogue data is refreshed.
How do I get help with API integration?
Start with the public API documentation for authentication, product data, schemas, ordering, status and webhooks. If a request still fails, contact support with the endpoint, response code, request time and a sanitized example without secrets.
What is the difference between GOLD, VIP and H2H?
GOLD is the standard reseller level. VIP and H2H have published eligibility requirements and may include different reseller pricing or operational benefits. The reseller-level page shows the current rules.
Can support see or recover my API secret?
API secrets should be treated as private credentials. Do not send them to support. If a secret is exposed or lost, rotate or regenerate the credential and update your integration.
Is support available for PUBG Code Checker and Username tools?
Yes. For tool-specific issues, include the approximate request time and the visible LioGames result or error code. Do not send a full voucher code in a public channel.
Where can I check whether LioGames services are operational?
Use the public Service Status page for published service information. Order-specific status should still be checked from the reseller account or supported API status workflow.
Can I request a new product?
Yes. Use the Request a Product option inside the reseller panel. Product availability depends on supported catalogue routes and current supply.
How do I contact LioGames support?
Use reseller tickets in the panel for account and order-specific cases. Public support channels include support email and the published Telegram support route.
What information should never be posted in a ticket or public chat?
Never share passwords, wallet private keys, seed phrases, full API secrets or other credentials. For voucher investigations, share only the information required by the support workflow.
Fast Digital Fulfilment
LioGames Distribution Hub is built for resellers who need fast, dependable digital fulfilment. Eligible game top-ups, gift cards, vouchers and gaming credits are processed through automated order workflows so sellers can serve their own customers without unnecessary manual delay. Delivery speed can vary by product, publisher, region and current availability, and the reseller account keeps the order status visible throughout fulfilment.
24/7 Reseller Support
Reseller support channels are available around the clock for questions about ordering, wallet transactions, product availability, API integration and fulfilment. LioGames is designed for businesses that need clear order tracking and responsive assistance while operating a digital-goods resale service.
Trusted B2B Supply
LioGames provides a structured B2B catalogue for supported game top-ups, digital vouchers, gift cards and gaming credits. Product availability, regional restrictions and fulfilment status are shown clearly so resellers can make informed purchasing decisions. Orders are processed through controlled LioGames distribution workflows with transaction records available in the reseller platform.
Safe & Secure Fulfilment
Orders are handled through controlled server-side workflows with order validation, transaction tracking and fulfilment-status verification. Digital codes and top-up results are delivered through the reseller account rather than exposed publicly, helping sellers maintain a consistent and secure supply workflow for their own customers.
Still need account-specific help?
Open your reseller panel for order-specific tickets, or contact the published support channels for account and integration assistance.