SUPPORT

How can we help?

Search the knowledge base or create a support ticket from your reseller account.

A

Account & security

Login, verification, API keys, IP access and account safety.

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Where can I see my current login IP?

Open Security Center in the reseller panel. Your current IP and recent API request IPs are shown there.

What should I do if I see an unknown API request?

Revoke the affected scoped key or rotate the master API credentials, then review IP access and recent request logs.

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API & integration

Authentication, webhooks, sandbox, errors and developer tools.

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How do I test without spending wallet balance?

Use Sandbox from API Integration. Sandbox orders never debit the live wallet.

How do webhook retries work?

Use the Webhook Center to test your callback and review recent delivery results. Your endpoint should return HTTP 2xx after accepting an event.

O

Orders & delivery

Order status, delivery, refunds, bulk orders and troubleshooting.

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Who can use Bulk Orders?

Bulk Orders are available only to H2H reseller accounts.

Where can I check an order?

Use Orders in the panel or the order-status API endpoint.

W

Wallet & payments

Balance, crypto deposits and billing questions.

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Which wallet is used for reseller orders?

LioGames reseller orders use the account wallet shown in your panel.

B

Business verification

Business details, documents and verification status.

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Where can I complete business verification?

Open Business Verification from your account menu and complete the required steps shown there.

What if my verification needs an update?

Open a support ticket under Business verification and include the requested correction or document information.

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Username API

Supported games, monthly allowance and game requests.

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How many Username API checks are included?

GOLD includes 500 API requests per month. VIP and H2H include unlimited Username API requests. GOLD can activate Unlimited for the published monthly price.

How can I request another game?

Open Requests in the panel and submit a Username API game request.